OCC Website Policies

Accessibility Policy 

HelpWithMyBank.gov is committed to providing access to all individuals—disabled or not—seeking information on HelpWithMyBank.gov. To provide this information, HelpWithMyBank.gov has been built to comply with Section 508 of the Rehabilitation Act (as amended). Section 508 requires that all individuals with disabilities (whether federal employees or members of the general public) have access to and use of information and data, comparable to that provided to individuals without disabilities, unless an undue burden would be imposed on us.

If you are an individual utilizing assistive technology (such as a screen reader, Braille reader, etc.) and experience difficulty accessing information on Helpwithmybank.gov, please contact us and indicate the nature of your accessibility difficulty, the URL (web address) of the material you tried to access, and your contact information. We will contact you and attempt to provide the information you are seeking.

For more information on the Accessibility of the Helpwithmybank.gov Website, please see our Accessibility page.

Accessing Documents in Different File Formats  

Some documents on HelpWithMyBank.gov are in Portable Document Format (PDF). These documents ensure that you will be able to obtain publications in their original format regardless of what type of computer, browser, or operating system you use to access the Internet. In order to view, navigate through, and print PDF documents, you must first download the free Acrobat Reader software. Instructions and a troubleshooting guide are available on the Adobe Website. If you are using screen readers or require alternate versions of Adobe Acrobat, you may find it useful to visit Adobe's alternate reader download page.

Links to plug-ins required for accessing content in proprietary formats on HelpWithMyBank.gov can be found on our Accessibility page.

Linking Policy  

HelpWithMyBank.gov links to other websites that provide additional information and practical tools to help bank customers. This site primarily links to official government sites, but will also include non-government sites if they feature information not available on a government site. Links will go directly to useful pages, not necessarily to organizational home pages. The Office of the Comptroller of the Currency, which manages the site, evaluates all suggested links using the following criteria:

  • Is the recommended website an official government-owned or supported website?
  • Does the recommended website provide official government information or services?
  • Does the recommended website complement existing information and services on HelpWithMyBank.gov?
  • Is the recommended website accessible and applicable to a wide audience of bank customers?
  • Is the recommended website's content relevant, useful, and authoritative for bank customers?
  • Does the recommended website's information appear to be accurate and current?
  • Does the recommended website's approach to the privacy of personal information appear to be consistent with the government's privacy and security policies?
  • Is the recommended website "user-friendly?"

Disclaimer of Endorsement  

The information posted on HelpWithMyBank.gov includes hypertext links or pointers to information created and maintained by other public and/or private organizations. This site provides these links and pointers solely for our users' information and convenience. When users select a link to an outside website, they are leaving HelpWithMyBank.gov and are subject to the privacy and security policies of the owners/sponsors of the outside website.

The Office of the Comptroller of the Currency, which manages HelpWithMyBank.gov, does not control or guarantee the accuracy, relevance, timeliness, or completeness of information contained on a linked website.

The Office of the Comptroller of the Currency does not endorse the organizations sponsoring linked websites, and we do not endorse the views they express or the services they offer.

The Office of the Comptroller of the Currency cannot authorize the use of copyrighted materials contained in linked websites. Users must request such authorization from the sponsor of the linked website.

The Office of the Comptroller of the Currency is not responsible for transmissions users receive from linked websites.

The Office of the Comptroller of the Currency does not guarantee that outside websites comply with Section 508 (Accessibility Requirements) of the Rehabilitation Act.

Priorities and Schedules for OCC Web Content  

The Office of the Comptroller of the Currency (OCC) has developed this inventory of Website content as required by Section 207(f)(2) of the E-Government Act of 2002.

To provide comments or suggestions on this inventory, send an email to webmaster@occ.treas.gov

Category/Activity Examples of content in this category Schedule for new information
Information about the HelpWithMyBank.gov Website Privacy notices, accessibility information, this inventory Ongoing
Frequently Asked Questions Inquiries and answers from bank customers Ongoing
Issuances Consumer Advisories Ongoing
Publications Ombudsman's Report Ongoing
Customer Assistance Group Information Customer Assistance Group Services and Contact Information Ongoing
National Bank Information List of National Banks and Operating Subsidiaries Ongoing

Customer Assistance Group
Phone: (800) 613-6743
TTY: (800) 877-8339 (via a relay service)